Product FAQ

How long does it take for delivery?

For pre-orders,we will notify you by email to inform you when the product is ready.Once ready, in most cases,your order will ship within 5-10 business days.We'll send you an email when it ships along with a confirmation email that has your delivery service information and tracking number.

When will my credit card be charged for a pre-order purchase?

two For pre-orders,we will notify you by email to inform you when the product is ready.Once ready, in most cases,your order will ship within 5-10 business days.We'll send you an email when it ships along with a confirmation email that has your delivery service information and tracking number.

I selected the incorrect quantity for my order,but it's already gone through. Can I change it?

three For pre-orders,we will notify you by email to inform you when the product is ready.Once ready, in most cases,your order will ship within 5-10 business days.We'll send you an email when it ships along with a confirmation email that has your delivery service information and tracking number.

What is the warranty for the MK1-E Bike?

four For pre-orders,we will notify you by email to inform you when the product is ready.Once ready, in most cases,your order will ship within 5-10 business days.We'll send you an email when it ships along with a confirmation email that has your delivery service information and tracking number.

I'm a retailer/wholesale distributor/online merchant interested in carrying the MK1-E Bike. What's the Process?

five For pre-orders,we will notify you by email to inform you when the product is ready.Once ready, in most cases,your order will ship within 5-10 business days.We'll send you an email when it ships along with a confirmation email that has your delivery service information and tracking number.