Orders

Can I cancel my order?

Yes but you need to contact us urgently at hello@gogood.co.nz as once the order is processed it is dispatched on the next available cycle.

Can I change or amend my order?

Yes but you need to contact us urgently at hello@gogood.co.nz as once the order is processed it is dispatched on the next available cycle.

What if my order is wrong?

Occasionally incorrect orders are shipped. If this happens please notify us as soon as possible. We will resend the correct order immediately and cover all associated costs. We reserve the right to request incorrect orders to be returned to Go Good at our expense.

What if part of my order is missing?

Depending on your order size we may have shipped the order in different parcels. Please allow at least one day before contacting us as often separate packages can arrive at different times – especially if products are on backorder.

The packing note will tell you which items are shipped in each parcel. If an item is missing please contact us at hello@gogood.co.nz and we will resolve the problem as soon as possible.

Can I have my parcel redirected?

In cases where you would like to change the delivery address please notify us as soon as possible as once the item has been dispatched this is not possible.

In some cases you may be able to contact the courier company directly and amend the address.

Can I use more than one discount code?

Only one discount code can be applied to an order at any time. Discount codes cannot be used in conjunction with any other offers including sale items and reduced stock.

Is GST included in the purchase price?

Yes all order totals are a GST inclusive amount. All order invoice amounts will appear in this format

1. Product total
2. Shipping and handling total
3. GST total
4. Order Total – amount you will be charged, total of 1, 2 and 3 above.

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