Returns

How can I return something to you?

To organise replacement or return your product please contact us directly at sales@gogood.co.nz. We are available 7 days per week. You should expect to receive a same day response.

We will lodge a freight forward and advise what to do with the item. Once returned goods are received and inspected by Go Good a refund will be issued or a replacement product dispatched.

What is your returns policy?

Please inspect the goods carefully before signing and accepting. If the goods arrive in a damaged state contact us immediately. We do not issue returns or refunds if a customer “changes their mind”.

Any opened product will not be refunded unless there is an issue with product quality. If this is the case then a replacement product will be shipped free of charge.

Occasionally incorrect orders are shipped. If this happens please notify us within 7 days of receipt. We will resend the correct order immediately and cover all associated costs.

We reserve the right to request incorrect or defective orders to be returned to Go Good at our expense and may ask for photo evidence via email for proof that the item is either damaged or defective as a condition of refund.

For any other questions or queries contact us directly at hello@gogood.co.nz

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